Refund policy
At Simply Stated Bath & Body, each product is handcrafted in small batches with care and attention to quality. Because many of our products are personal care items, we are unable to accept returns or exchanges on most purchases.
Returns & Exchanges
Due to the nature of our bath, body, and home fragrance products, all sales are final.
If you have questions about a product before placing your order, we're always happy to help! Please contact us at team@simplystatedcreations.com.
Damaged, Incorrect, or Defective Orders
We carefully inspect every order before it leaves our studio. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email us at team@simplystatedcreations.com with:
- Your order number
- Photos of the damaged or incorrect item(s)
- Photos of the shipping box and packaging (if applicable)
We'll review your claim promptly and work with you to find the best solution.
Depending on the situation, we may offer:
- A replacement product
- Store credit
- A refund
- Another appropriate resolution
Our goal is always to make things right when an issue is our responsibility.
Missing or Stolen Packages
Once an order has been accepted by the shipping carrier, delivery is outside of our control.
If your tracking shows your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors if they accepted the package.
- Contacting your local USPS office with your tracking number.
If your package appears to be lost in transit, please contact us and we'll gladly assist you in filing a carrier claim when appropriate.
While we cannot guarantee refunds or replacements for packages marked as delivered, we'll do everything we reasonably can to help you locate your order or work with the carrier.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Because many orders begin processing quickly, we cannot guarantee that changes or cancellations can be made once production or fulfillment has started.
Refunds
Refunds are evaluated on a case-by-case basis.
If a refund is approved due to an error on our part, it may be issued as:
- A replacement product
- Store credit
- A refund to your original payment method
The resolution will depend on the circumstances of the order.
Questions?
We're always happy to help.
📧 team@simplystatedcreations.com