Shipping policy
Shipping policy
Due to the small business, family-first nature of our company, your orders will ship within three to five (3 to 5) business days, excluding major US Holidays and weekends. You will receive another notification when your order has shipped. Shipments are sent directly to the shipping address listed at checkout, unless otherwise noted.
We use USPS Ground Advantage as our primary carrier. Shipping rates are tiered based on package weight and have been updated as of February 1, 2025 due to increased rates. This applies across all Shopify orders, including retail, wholesale, and dropshipping.
If you prefer a different shipping carrier, such as UPS or FedEx, please message us at the time of placing your order. The difference in shipping costs will be invoiced to you, and your order will be shipped after payment for the adjusted shipping cost is received.
For wholesale customers with specific shipping preferences, please notify us at the time of your order. If an alternative carrier is required, any additional shipping costs beyond our standard rates will be the responsibility of the retailer and will be invoiced accordingly. Your order will be shipped after payment for the adjusted shipping cost is received.
Some orders may take longer to fulfill, and we reserve the right to adjust the ship date as needed. Thank you for your understanding and support of our small business!
In order to receive updates on your order, please mark the following email address as a safe sender in your inbox: sales@simplystatedcreations.com.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Local delivery is not available at this time.
In-store pickup
You can skip the shipping fees with free local porch pick up. After placing your order and selecting pick up at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready.
Our in-store pick up hours are by appointment only. Please message us directly through our Facebook business page, or using the messenger feature on the website, to schedule your pick up appointment. We appreciate at least 1 day notice prior to pick up.
We offer contactless porch pick up. Also, due to the nature of many of our products, we do not want to leave the products sitting outside in the weather for long periods of time.
International Shipping
We DO NOT offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact your local post office for lost packages with your tracking number.
Refunds, returns, and exchanges
Due to the nature of our products, all sales are final until further notice. Thank you for your patience and understanding.
You can always contact us for any return question at sales@simplystatedcreations.com.
In the event that your order arrives damaged in any way, please email us within 48 hours from receiving your order at sales@simplystatedcreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@simplystatedcreations.com. You can also view our full Refund Policy on our site.